Returns

Returns
Goods which prove unsuitable may be returned. Please return the product to us within the timeline. More Information about your returning rights can be found at “right of revocation”.

How it works:

1. Make sure that the item is unused, undamaged and in its original packing.
2. Make sure that a copy of the invoice is included in the box.
3. Send the item within the return period to the following address:
   
   KW Automotive GmbH
   Return No
   Aspachweg 14
   74427 Fichtenberg
   
   
4. We will process your return immediately.

Right of revocation
The cancellation period will expire after 14 days from the day of conclusion of the contract. To exercise the right to cancel, you must inform us of decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse all payments we received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the rest of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of reimbursement.

Warranty & Return of virtual products
If you’ve purchased the false or one more DLC / vRP-Pack than needed, please contact the customer service within 14 days. If the code is already in use, we cannot give you a monetary refund.